RE Treats Plymouth Privacy Policy

Last Updated: 8 July 2026

At RE Treats Plymouth, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we share it with and the rights you have over your personal information.

This policy applies whenever you visit our website, contact us, book a workshop, purchase products or subscriptions, join our mailing list or otherwise use our services.

1. Who We Are

RE Treats Plymouth provides creative workshops, digital craft subscriptions, downloadable resources and related craft services.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, RE Treats Plymouth is the Data Controller responsible for your personal information.

If you have any questions about this Privacy Policy or how your information is handled, please contact:

RE Treats Plymouth

Email: elaine@retreatsplymouth.co.uk

2. Information We Collect

Depending on how you interact with us, we may collect the following information.

Personal Information

• Name
• Postal address
• Email address
• Telephone number

Booking Information

• Workshop bookings
• Workshop attendance
• Booking history
• Waiting list registrations
• Subscription details
• Products purchased
• Customer preferences

Communications

When you contact us we may keep records of:

• Emails
• Contact form enquiries
• Telephone enquiries
• Social media messages
• Customer feedback
• Survey responses

Website Information

When you visit our website we may automatically collect technical information including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on pages
• Referring websites
• General location information
• Website interactions

This information helps us improve our website and services.

3. How We Collect Your Information

We collect information when you:

• Book a workshop
• Purchase a subscription
• Purchase products
• Join our newsletter
• Download free resources
• Join a waiting list
• Complete website forms
• Contact us by email, telephone or social media
• Visit our website

4. How We Use Your Information

We use your personal information to:

• Process workshop bookings
• Deliver workshops
• Manage Piece It Together subscriptions
• Deliver downloadable products
• Respond to enquiries
• Send booking confirmations
• Send workshop reminders
• Provide customer support
• Send newsletters where you have requested them
• Improve our products and services
• Maintain customer records
• Process payments
• Meet our legal obligations
• Prevent fraud and misuse of our services

We only use your personal information where we have a lawful basis for doing so.

5. Lawful Basis for Processing

Under UK GDPR we process your information using one or more of the following lawful bases.

Contract

Where processing is necessary to fulfil a booking, subscription or purchase you have requested.

Consent

Where you have chosen to:

• receive newsletters
• receive marketing emails
• accept optional cookies

You may withdraw your consent at any time.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, including:

• responding to enquiries
• improving our services
• analysing website performance
• understanding customer needs
• maintaining customer records
• protecting our business against fraud

Where we rely on legitimate interests we ensure that your rights and freedoms are not overridden.

Legal Obligation

Where we are legally required to retain records for accounting, taxation or regulatory purposes.

6. Marketing Communications

If you choose to receive marketing communications, we may contact you about:

• Workshops
• Piece It Together subscriptions
• New products
• Events
• Special offers
• News

Marketing communications are only sent where you have provided consent or where permitted by law.

You may unsubscribe at any time by:

• clicking the unsubscribe link within our emails, or
• contacting us directly.

We never sell your personal information to third parties.

7. Sharing Your Information

We only share your personal information where necessary to operate our business or where required by law.

We currently use trusted third-party providers including:

• Zoho Corporation for workshop bookings, customer relationship management (CRM), subscriptions, email campaigns, website forms and business analytics.
• Stripe for secure online payment processing.
• Google Analytics for website analytics.
• Meta (Facebook) Analytics to understand the effectiveness of our advertising and marketing.
• Website hosting providers.
• Professional advisers including accountants where required.
• Government authorities where legally required.

These providers only process information on our behalf or under their own legal obligations and are required to maintain appropriate security measures.

8. Payments

Payments may be made by:

• Bank Transfer (BACS)
• Stripe

Where payments are processed through Stripe, payment information is handled securely by Stripe in accordance with their Privacy Policy.

RE Treats Plymouth does not store your full payment card details.

Where payments are made by bank transfer, payment information is retained only as necessary to reconcile payments and comply with legal accounting requirements.

9. International Transfers

Some of the third-party providers we use may process personal information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR to protect your personal information.

10. How Long We Keep Your Information

We retain information only for as long as necessary.

Typical retention periods include:

• Customer enquiries – up to 12 months
• Newsletter subscriptions – until you unsubscribe
• Workshop and subscription records – while your account remains active and for a reasonable period afterwards
• Financial records – six years plus the current financial year, as required by law

Information that is no longer required is securely deleted.

11. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your experience and understand how visitors use our website.

We currently use:

• Zoho Analytics
• Google Analytics
• Meta (Facebook) Analytics

These services may collect information including:

• pages viewed
• browser type
• device information
• approximate location
• time spent on the website
• interactions with advertising campaigns

This information helps us:

• improve our website
• understand visitor behaviour
• improve customer experience
• measure the effectiveness of advertising
• improve our services

Where required, we will request your consent before placing non-essential cookies.

You can manage cookies through your browser settings and, where available, through our website's cookie preferences.

12. Keeping Your Information Secure

We take the security of your personal information seriously.

We use appropriate technical and organisational measures to protect your information, including:

• password-protected systems
• restricted access to customer information
• secure cloud-based software
• encrypted website connections where available
• trusted software providers
• regular software updates

Although no method of electronic storage can be guaranteed to be completely secure, we continually review our security measures to minimise risk.

13. Children's Privacy

Our services are primarily intended for adults.

Where workshops are suitable for younger people, bookings must be made by a parent or legal guardian.

We do not knowingly collect personal information directly from children without appropriate parental involvement.

14. Automated Decision Making

RE Treats Plymouth does not carry out automated decision-making or profiling that produces legal or similarly significant effects.

15. Your Rights

Under UK GDPR you have the right to:

• request access to your personal information
• request correction of inaccurate information
• request deletion of your information in certain circumstances
• request restriction of processing
• object to processing
• request data portability
• withdraw consent where processing is based on consent
• lodge a complaint with the Information Commissioner's Office (ICO)

If you wish to exercise any of these rights, please contact us using the details above.

16. Complaints

If you are unhappy with how we have handled your personal information, we encourage you to contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office

Website: www.ico.org.uk

Telephone: 0303 123 1113

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.

The most current version will always be published on our website, together with the date it was last updated.

We recommend reviewing this Privacy Policy periodically to ensure you remain informed about how we protect your information.